Delivery & Shipping
Our delivery is completely FREE! to all customers as far out as Bushland Beach, up to the Upper Ross and down to Alligator Creek – Minimum Spend on all orders is $80.00.
Deliveries are Monday to Friday and there is no specific time frame during that period. During the current Covid 19 Pandemic, we will be operating our deliveries under the method of "Knock and Drop" so as to limit personal contact with customers. We will call you also to let you know you delivery has been left.
If we have not received your order by 8.00am for same day delivery it WILL NOT be delivered until the next day or further. Please be aware, that when you are requesting your delivery date. If we receive your order at night time, it can be delivered the next day where possible.
If you require a certain time frame, please complete the additional comments box below. We do always try our best to be able to deliver within your timeframe but unfortunately there are at times circumstances out of our control (Especially during this current Pandemic). If you have an appointment or won’t be home please contact us so we can do our best to accomodate your needs.
- Undelivered orders
In the event that you are not home to receive your order and you have not made arrangements with us and you have stated that you do not allow us to leave your product, you will then be required to collect your order from our store. If you wish to have your order redelivered on the next scheduled delivery day for your area it will incur a delivery fee of $5.00. This fee will be charged no matter the cost of the order. In the event that your orders are undelivered on numerous occasions we may be unable to make further deliveries to your address.
If you are having your goods delivered to an address and you are not at home or at the delivery address given when we arrive, you agree to have your delivery left at the property. If you have not ordered an ESKY BOX , you give us the authority to leave you goods at the front door in the box provided (in a shaded area). (We do suggest purchasing an esky box for $2.00 which has an icebrick inside also). We will try to contact you on the phone number supplied, if however you are uncontactable you give permission for your goods to be left.
IN THE ADDITIONAL BOX SUPPLIED ABOVE:- PLEASE ALLOCATE THE DAY AND DATE FOR DELIVERY AND APPROX TO AND FROM TIME (we do endevour to do our best but will not commit to any certain time frames within reason but not after 2.30pm).
IF YOU DO NOT CONSENT TO US LEAVING YOUR DELIVERY, PLEASE LET US KNOW ABOVE ALSO, AND WE WILL CONTACT YOU REGARDING A SPECIFIC TIME OR ALTERNATIVELY, A PICKUP TIME INSTORE OF YOUR ORDER.